Make a Booking
In order to have your tour confirmed, we require a deposit of 30% at the time of booking. The balance should be paid on arrival or at the day of the activity in cash or by credit card. You can also pay the full amount of your activity in advance.

Once you pay the deposit, it’s not refundable, instead, it can be credited to the payment of another trip taken within 48 weeks of the original date of your travel arrangements, with less costs incurred.

As soon as you make your booking you will receive an immediate confirmation with all necessary information.

Passenger names, as they appear on passports, should be provided.

Every person is responsible any visa and passport requirements. You can obtain information on visa and passport requirements from your nearest Ourika-Travel or at www.ourikatravel.com

Shared Tours
On shared tours, none has the right to make any changes to the itinerary without the acceptance of everybody. If someone on the tour gets sick, it might not go as arranged, and means extra nights in a hotel/riad which incurs additional costs.

Cancel a Booking
If you want to cancel your booking, contact us as soon as possible. The charge of cancellation depends on the number of the days before your travel arrangement. The booking periode is mentioned in the page of activity.
The price of Private Group Bookings depends on the number of seats reserved. If one or more seats are cancelled, the price will be affected.

Special Requests
For any special requests , please contact us in writing before booking. Anything not confirmed in writing by us is not part of our contract.

Complaints
When you should complain about something, tell your driver/guide or contact us; we will blithely be there for help and solve the problem as soon as possible.

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